Returns & Exchanges

I always want you to be happy with my product! Please submit any question or concern regarding your jewelry to juliaallenstudio@gmail.com. Be sure to include your order number in your message.

Return Policy

To request a return, please reply to your order confirmation email or use juliaallenstudio@gmail.com. Items are eligible for a return & full refund only if they arrive defective or damaged due to my own fault. Items are not eligible for return if you ordered the wrong size.

Exchange Policy

To request an exchange, please reply to your order confirmation email or use juliaallenstudio@gmail.com. Items are eligible for exchange only if they arrive defective or damaged due to my own fault. If you ordered the wrong size, you may exchange the item for another size one time.

Unless they arrive damaged or defective, sale items and customized items are not eligible for return or exchange.